AT 273: Office Procedures
60 hours completed
Course Objectives: When the course is completed you will be able to:
- use the computer to prepare various written communication using current acceptable guidelines
- manage a business office effectively
- communicate is a professional manner
General Education Objective(s): When the course is completed you will be able to:
demonstrate effective written communication skills (writing assignments)
Cooperman, Susan H., Professional Office Procedures, Fifth Edition, Pearson
Student Evaluations:
Weekly Discussion Board Posts
Quizzes
Writing Assignments
Final Exam
Grading Scales
A = 90% - 100%
B = 80% - 89%
C = 70% - 79%
D = 60% - 69%
F = below 60%
(tentative and subject to change)
Module 1: Workplace Skills and Responsibilities – Time Management
Read Chapters 1 & 2
Discussion Board, Writing Assignment 1, Week 1 Quiz
Module 2: The Written Word
Read Chapter 3
Discussion Board, Writing Assignment 2, Week 2 Quiz
Module 3: Oral Communications – Processing the Mail
Read Chapters 4 & 5
Discussion Board, Writing Assignment 3, Week 3 Quiz, Extra Credit 1
Module 4: Meetings and Conferences
Read Chapter 8
Discussion Board, Writing Assignment 4, Week 4 Quiz
Module 5: Business Travel
Read Chapter 9
Discussion Board, Writing Assignment 5, Week 5 Quiz
Module 6: Business Terminology
Read Chapter 10
Discussion Board, Writing Assignment 6, Week 6 Quiz, Extra Credit 2
Module 7: Diversity in the Workplace
Read Chapter 15
Discussion Board, Writing Assignment 7, Week 7 Quiz
Module 8: Stress Management
Read Chapter 16
Discussion Board, Writing Assignment 8, Week 8 Quiz
Module 9: Business Etiquette – Tips of the Trade
Read Chapters 17 & 18
Discussion Board, Writing Assignment 9, Week 9 Quiz
Module 10: Review for Final
Discussion Board
Module 11: Final Exam
Emails will be responded to no later than 48 hours or by the end of business on Monday for mail received over the weekend.
Academic Honesty Policy
The college has a firm policy against academic dishonesty, including cheating or plagiarism. Students guilty of academic dishonesty will be administratively dropped from the course with a grade of ‘F’ and subject to disciplinary action, which may include suspension and dismissal.
Please refer to the Academic Honesty Policy for detailed information.
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This information is standard for each course but specifics may vary based on the delivery method of the course you are taking. Please follow the information provided by your instructor.
This syllabus is subject to change.